Before your first appointment
Starting therapy can come with questions — especially if you haven’t done it before. We’ve put together a few things to help you know what to expect and make getting started feel a little easier.
A quick hello before you arrive
If you’re wondering what it will feel like to walk through our doors, this short video will give you a little glimpse of what to expect.
From arriving at the practice to meeting your clinician, we’ll guide you every step of the way.
Your guide to starting therapy
You don’t need to prepare for therapy or know exactly what you want to say before you arrive.
Our Starting Therapy Guide answers some of the questions people commonly have before their first appointment, including what happens in the first session, what you can talk about, and what to expect as therapy begins.There’s nothing you need to complete — this is simply here if it would be helpful.
Getting ready for your appointment
Coming to the practice
We’re located in North Gosford on the Central Coast. You can find information about getting here, parking and arriving for your appointment below.
Joining us by telehealth?
Your appointment link and instructions will be sent to you before your session.
Parking is available onsite, with bays 16, 17 and 18 reserved for Heart & Mind clients.
You’re welcome to use any of these spaces when you arrive. Additional street parking is also available nearby.
Parking
Come on in and make yourself comfortable in our waiting room.
Our Client Care team will meet you on your arrival, and your clinician will come and meet you in the waiting room when it’s time for your appointment.
There’s no need to arrive too early — around 5 minutes before your appointment is plenty.
When you arrive
When you arrive, our Client Care Team will be here to welcome you and help you get settled.
Jacky, Corlia & Megan
You don’t need to have it all figured out before you begin.
Your first appointment is a chance for you and your clinician to start getting to know each other, talk about what has brought you to therapy, and begin working out what might be helpful from here.